Welcome to Aquene by Danielle O'brien!

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Shipping & Delivery

1. SHIPPING & DELIVERY POLICY

We deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Local Deliveries (Jamaica only)

We offer same of next day delivery in Montego Bay at a cost of 300.00 Jamaican Dollars

There are 3 delivery options available for customers outside of Montego Bay:

Knutsford Express – cost is $650 Jamaican Dollars 

Zipmail (Post to Post) – cost is $300 Jamaican Dollars 

Zipmail (to door) – cost is $600 Jamaican Dollars 

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

International Deliveries

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way we will provide you with tracking information.

   United States

      • Standard Shipping -( $12 USD)14 Business Days
      • Express Shipping ($35 USD) 3-5 Business Days
      • Transit time listed does not include up to 2 days processing time ( excluding Saturdays, Sundays and Holidays).

  

   Canada

      • Standard Shipping -( $15 USD)14 Business Days
      • Express Shipping ($35 USD) 3-5 Business Days
      • Transit time listed does not include up to 2 days processing time ( excluding Saturdays, Sundays and Holidays).

  

   United Kingdom

      • Standard Shipping ($ 20USD) 14 Business Days
      • Express Shipping ($33USD) 3-5 business days
      • Transit time listed does not include up to 2 days processing time ( excluding Saturdays, Sundays and Holidays)

  

   The Caribbean

      • Standard Shipping ($8 USD) 14 business days
      • Express Shipping -($35 USD)  3 to 5 business days
      • Transit time listed does not include up to 2 days processing time ( excluding Saturdays, Sundays and Holidays).

3. TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal,. Please visit www.paypal.com for more information. We also accept inter-bank transfers, please contact us for banking details.